Approval Made Easy With Online System

Approval Made Easy With Online System
By Syafiq Affendy
Courtesy of Brudirect
18 November 2008

Civil Servants are an important element in the nation's success. The human resource is seen as the pulse of the Civil Service sector, which has a long-term value as a generator, Connector, mover and coordinator towards services and other assets in providing a more efficient, effective and customer friendly services.
The Permanent Secretary at the Prime Minister's Office, Pengiran Dato Paduka Haji Ismail bin Pg Hj Mohamed, said this at the Tutong District Level 15th Civil Service Day celebration, held at Tutong Community Hall, in the Tutong District.
"Brunei's Civil Service has changed drastically. As the world has seen swift changes, global competitiveness has brought bigger challenges for every sector in the county, including the private sector," he said.
Pg Dato Paduka Hj Ismail recalled HRH the Crown Prince's sabda about efforts to establish an online business license application system, which the Permanent Secretary said has gone through the first phase and the contract signed at the end of October this year.
"The project will create 'business process engineering, BPR' or identifying the processes of each application, as well as agencies involved, and consider suggestions to make the system better towards customer friendliness."

He added that with this project, entrepreneurs or business applicants no longer need to go from one office to another seeking for approval. Furthermore, the application process will be shortened especially after the second phase is completed.

"It is one of the government's initiatives under e-Government to increase the use of Info Communications Technology in increasing the quality of efficient and effective civil service. Since the introduction of e-Government approximately eight years ago, a total of 97 projects worth of a total of $222.5 million have been completed while 35 projects worth 5143 million are currently in progress," he said.

He also said that introducing the new services and technology lead to increasing the quality of administration and enhancing the civil services.

The attendees were also reminded that another aspect which is demanded in civil services is integrity, which is commonly related to others such as trustworthiness, honesty, and also to give priority to the public without taking advantage of any situation. The ceremony was also attended by Tutong District Officer. Awg Hj Idris bin Hj Md Ali, who led the oath-taking of more than 50 civil servants from various departments. Certificates to commemorate retiring civil servants were presented by the guest of honor, Permanent Secretary- at the Prime Minister's Office, Pengiran Dato Paduka Haji Ismail.

The guest of honor later viewed the exhibits by various government departments.